ImunifyAV CRON Issue (3/7/2023)

Visual representation of troubleshooting a bug in ImunifyAV involving CLAMAV, with server logs and proactive repair symbols.

[Edited Dec. 17th 2023 @ 08:45 U.S. Eastern Time]

Welcome to another fun found bug by Fix IT Phill. Today we will be going over an issue in the free version of ImunifyAV.

This morning we started getting tickets being created by one of our servers saying it was coming from a CRON Job. The CRON Job seemed to be set for every 5 minutes and complained that a file for CLAMAV did not exist.


Cron <root@genie> /opt/alt/python38/share/imunify360/scripts/purge-clamav > /var/log/imunify360/clamav-purge.log 2>&1


Using Imunify260.com anyone can submit a ticket and request assistance from Imunify360.com Support.

So the way I was able to put a temporary fix was to create “/var/log/imunify360” and then create the log file it seems to want to purge. The following commands were used:


# mkdir /var/log/imunify360
# touch /var/log/imunify360/clamav-purge.log


As far as we know they have corrected this issue in the most recent releases on WHM/cPanel Servers and it was an isolated issue. Please reach out to them or Us @ Help4 Network for assistance if you are still facing this issue on your Help4 Network Hosted Server.

Fix IT Phill

Make sure to check out Help4WordPress.com and Help4Network.com for all of your hosting and support needs!

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