First, let me say that AWS (Amazon Web Services) has customer service that rivals the stupidity of America Online on a good day. Secondly, let me say that if you even this is even if you can get someone on the phone at all. Amazon feels like they have taken a “Too Big To Fail” approach to both hosting and selling things even on their sales platform. Now for the security issues.
Amazon will force you into a LAMP or LEMP stack that has no security. Even if someone reports you for having malware they are almost no help to clean the issue and that is even if they notify you they got a report. Unlike Amazon, we will notify you and fix the issue if you are on one of the Help4 Network Packages and even if you are just on basic hosting we will still be there to help restore you to a date before the infection happened since we use server level scanning to ensure all sites are clean at all times.
With AWS you will not receive help cleaning up your site or guaranteed daily backups of your entire account (Including any email account you use in your cPanel account with us) which can be restored with just a ticket to our 24/7 Team of actual techs. We do not employ salespeople and never will. We stand firm on the fact that Good Technology Sells Itself. No need for gimmicks or “Proprietary Hardware” that could be hacked by foreign governments because our CEO thinks they are a hardware developer too. We stay in our lane of Good Software built on Opensource and our own Team of Full Stack Developers who have been dealing with WordPress and other hosting Technology for over 25 years on Average.
So in what world would a “Retail Company” make for a good hosting company? They can’t even get their own payment processing to work right and love to randomly block Gift Cards, Credit Cards, and Debit Cards if you use them on a VPN (Palo Alto, Nord, etc..), and will force you to spend hours to try to get them refunded and transfer you to rep’s that don’t even have the technical knowledge to even understand what they did to you.
Trust that we would send you to a web builder like Weebly or Squarespace long before we would ever host anything on AWS or tell you to do the same.
Help4 WordPress / Help4 Network
Staff
